hzyz Privacy Policy — Your Information Is Our Responsibility

Introduction

This privacy policy is issued by the hzyz online gaming platform ("hzyz", "we", "our") and applies to the website https://hzyz.cam. This policy explains how we collect, process, store, and protect the personal information of our users ("you", "your").

By registering on hzyz or using our services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, you are requested not to use our platform.

What Information We Collect

To provide services on the hzyz platform, we need to collect certain types of personal information. Details are listed below:

2.1 Registration and Identity Verification Information

• Full name (as per national identity card or passport)
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Nationality and country of residence

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account information (number)
• Deposit and withdrawal history
• Transaction date, time, and amount
• Bonus and promotion usage history

2.3 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Session information (login time, gameplay duration)
• Pages visited, navigation patterns, and referral source
• Cookie and local storage data

2.4 Gameplay Information

• Game history and betting records
• Win and loss statistics
• Preferred game categories and preferences

How We Use Your Information

hzyz uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing gaming services and bonuses
• Ensuring the technical functionality of the platform

3.2 Identity Verification and Security

• Age verification (to confirm 21+)
• Preventing fraud and unauthorized access
• Complying with anti-money laundering (AML) regulations
• Monitoring suspicious activity

3.3 Improving User Experience

• Providing personalized game recommendations
• Sending relevant promotions and offers
• Analytics to improve platform performance

3.4 Customer Support

• Verifying account information for 24/7 live chat support
• Resolving complaints and follow-up
• Sending important service-related notifications

3.5 Responsible Gaming

• Identifying patterns of excessive gambling
• Providing limit-setting and self-exclusion services
• Taking necessary steps to protect users

Sharing Information with Third Parties

hzyz never sells your personal information to third parties for commercial purposes. However, in specific circumstances, information may be shared with the following parties:

4.1 Service Provider Partners

Technology partners necessary for running our services, payment processors (bKash, Nagad, Rocket, Upay), and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) may receive certain information. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

hzyz may share information when required by court order, a lawful request from a government authority, or applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities when necessary to prevent fraud, money laundering, or any other illegal activity.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hzyz website to improve your experience. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform — login sessions, security tokens.
• Functional Cookies: To remember your preferences and settings — language, game preferences.
• Analytics Cookies: Collecting anonymized data to measure and improve site usage.
• Security Cookies: For fraud detection and account protection.

5.2 Cookie Controls

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Data Security Measures

hzyz has adopted industry-standard technical and administrative measures to keep your personal and financial information secure.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — active on all data transfers
• Secure communication via TLS 1.2 or higher protocol
• Passwords stored using bcrypt or equivalent hashing algorithm
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Administrative Security

• Only authorized staff have access to user data
• Staff privacy training and regular evaluation
• Audit logs of data access are maintained
• Defined procedures for handling security incidents

How Long Is Your Data Retained

hzyz retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

7.1 Active Accounts

Personal information, transaction records, and gameplay history are retained for the entire duration your account remains active.

7.2 Closed or Inactive Accounts

Even after an account is closed or becomes inactive, certain information may be retained for a defined period to meet legal and regulatory obligations. This generally applies to anti-money laundering regulations and financial transaction records.

7.3 Log Data

System logs, security logs, and error information are retained for a limited period for security monitoring and troubleshooting.

Your Rights and Choices

As an hzyz user, you have the following rights over your personal information:

8.1 Right to Access Your Information

You may request to view what information we hold by logging into your account at any time or by contacting the support team.

8.2 Right to Correct Your Information

If there is incorrect or incomplete information in your profile, you can request a correction. In some cases, additional documents may be required for identity verification.

8.3 Right to Request Deletion of Your Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may be required to be retained for a defined period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can update your subscription preferences from your account settings at any time, or let our support team know.

8.5 Data Portability

You may request a copy of your account information in a specific format. Such requests are generally responded to within business days.

Protection of Minors

hzyz is strictly prohibited for anyone under the age of 21. We do not knowingly collect or process information from minors under any circumstances.

Age verification during registration is mandatory. If we become aware that a minor has registered, that account will be closed immediately and the associated data will be deleted.

If a parent or legal guardian believes that a minor under their care has registered on our platform, please contact us immediately.

Changes to the Privacy Policy

hzyz reserves the right to update or change this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the website's main page
• Sending a notification to your registered email address
• Stating the "Last Updated" date at the top of the revised policy

Continued use of the platform after any changes will be considered your acceptance of the revised policy. You are advised to review this page regularly.

Privacy Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always ready to assist you in Bengali.

To read our other policies and terms, visit the Terms & Conditions and Responsible Gaming pages.